Refund policy
Return & Refund Policy
MLUE Stories™
Last updated: 10 November 2026
At MLUE Stories™, we want you to feel happy and confident with every purchase. Our notebooks, planners, colouring books and stationery are thoughtfully designed and professionally printed.
If something isn't quite right with your order, we're here to help.
1. Returns and Cancellations
We accept change-of-mind returns for eligible products within 14 days of delivery.
United Kingdom customers
Under UK consumer law, you generally have the right to cancel an online purchase within 14 days after receiving your goods, without giving a reason.
If your order arrives in separate deliveries, the cancellation period generally begins when you receive the final item.
To exercise your cancellation right, please email us before the cancellation period expires.
Once you have notified us of your cancellation, you have a further 14 days to send the goods back.
International customers
We also offer customers in the United States, Canada and Australia a 14-day change-of-mind return period for eligible standard products.
This voluntary returns policy does not affect any additional consumer rights available under applicable local laws.
2. How to Request a Return
Please contact us by email:
mluestoriesofficial@gmail.com
Please include:
- Your order number
- Your name
- The item you wish to return
- A short explanation of your request, if you would like to provide one
For damaged, faulty or incorrect items, photographs are helpful and may allow us to resolve the issue more quickly.
We will provide return instructions and the appropriate postal return address.
Important: Please contact us before sending a parcel so we can provide the correct return details.
Do not return products to the address on the original shipping label without contacting us first, as this may belong to our printing or fulfilment partner.
Contacting us for instructions does not remove or delay your statutory cancellation rights.
3. Condition of Returned Items
We kindly ask that returned items are handled carefully and packaged securely.
Customers may inspect products as they reasonably would in a shop.
Original packaging is appreciated but is not required to exercise UK statutory cancellation rights.
Where permitted by law, we may reduce a change-of-mind refund if the item's value has been diminished by handling beyond what was necessary to examine it.
These conditions do not affect your rights concerning faulty, damaged or incorrectly described products.
4. Return Shipping Costs
For ordinary change-of-mind returns, customers are responsible for the direct cost of return postage, unless applicable law requires otherwise.
We recommend using a tracked postal service and keeping proof of postage.
For faulty, damaged, incorrect or misdescribed products, MLUE Stories™ will cover reasonable return costs where required by applicable consumer law.
We will provide the appropriate return instructions by email.
5. Damaged, Faulty or Incorrect Items
We take care in preparing our products and want every order to arrive in excellent condition.
If your order arrives damaged, contains a printing defect, is incorrect or does not match its description, please contact us as soon as reasonably possible.
Email mluestoriesofficial@gmail.com with your order number and details of the issue.
Photographs are welcome but are not a condition of exercising your statutory rights.
We will review the issue and arrange an appropriate remedy, such as a refund, replacement or repair, in accordance with applicable consumer law.
For UK customers, the Consumer Rights Act 2015 provides a short-term right to reject qualifying faulty goods within 30 days, alongside additional rights that may apply afterwards.
Your statutory rights are not limited to the timeframes in our change-of-mind returns policy.
6. Refunds
Once we receive your return, or appropriate evidence that it has been sent back where applicable, we will process your refund in accordance with your legal rights.
For qualifying UK statutory cancellations, refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.
If the goods have not been supplied, the applicable refund deadline runs from notification of cancellation.
For qualifying cancellations of an entire UK order, we will refund the product price and the original standard delivery charge.
Additional costs for premium or express delivery are not normally refundable beyond the cost of standard delivery.
For voluntary change-of-mind returns outside the UK, the original delivery charge is not refundable unless required by applicable law.
Refunds will be issued to the original payment method unless otherwise agreed.
We do not charge a restocking fee.
Your bank or payment provider may require additional time for the refund to appear in your account.
7. Printed-to-Order Products
All our current notebooks, planners and colouring books are professionally printed after an order has been placed.
Standard notebooks, planners and colouring books are not automatically excluded from cancellation rights simply because they are printed to order.
Products made to an individual customer's specifications or clearly personalised may be excluded from change-of-mind cancellation rights where applicable law permits.
This does not affect customers' rights if an item is faulty, damaged or not as described.
8. Exchanges
We do not currently operate an automatic exchange service.
If you would like a different product, please email us to discuss the available options.
You may also place a new order through our online store.
Nothing in this section limits any statutory right to a replacement.
9. Cancelling an Order Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
Email us with your order number.
We will process cancellation requests in accordance with applicable consumer law.
The fact that production has started does not, by itself, remove statutory cancellation rights for ordinary non-personalised products.
10. International Returns
MLUE Stories™ serves customers in the United Kingdom, United States, Canada and Australia.
International returns may involve additional postage costs and delivery times.
Customers requesting a return should contact us by email for the appropriate instructions.
This policy does not exclude or restrict mandatory consumer rights that apply in the customer's country, including rights relating to faulty or misdescribed goods.
11. Contact Us
For cancellations, returns, refunds or questions about an order, please contact:
MLUE Stories™
Email: mluestoriesofficial@gmail.com
Business correspondence address:
MLUE Stories™
27 Old Gloucester Street
London, WC1N 3AX
United Kingdom
This is our business correspondence address and is not a parcel returns location.
For physical returns, please request the appropriate postal return address by email.
12. Optional Cancellation Form
You may use the form below to notify us of your decision to cancel an eligible purchase.
You are not required to use this form. An email clearly stating your decision to cancel is sufficient.
To: MLUE Stories™
Email: mluestoriesofficial@gmail.com
Business correspondence address:
27 Old Gloucester Street
London, WC1N 3AX
United Kingdom
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):
Thank you for choosing MLUE Stories™.
We truly appreciate every order and are always happy to help with any questions or concerns.
Your statutory consumer rights remain unaffected by this policy.