Terms of service
Terms of Service
MLUE Stories™
Last updated: 9 November 2026
Welcome to MLUE Stories™!
Thank you for visiting our online store. We are delighted to share our collection of notebooks, planners, colouring books and thoughtfully designed stationery with you.
Please read these Terms of Service before making a purchase.
1. About us
MLUE Stories™ is a UK-based stationery and publishing brand operated by a sole trader.
Throughout these Terms of Service, the words "we", "us" and "our" refer to MLUE Stories™.
Our online store is powered by Shopify.
You can contact us at:
Email: mluestoriesofficial@gmail.com
Our seller details and business correspondence address are available on our Contact Information page.
By using our website or placing an order, you agree to these Terms of Service. Nothing in these terms affects your statutory consumer rights.
2. Our products
MLUE Stories™ offers a carefully designed collection of:
- Notebooks and journals
- Weekly and yearly planners
- Colouring books
- Stationery and related products
All products are printed individually after an order has been placed.
We aim to present accurate photographs, descriptions, sizes, colours and product information.
Colours may appear slightly different depending on your screen settings or the printing process. This does not affect your right to receive products that match their description and meet applicable quality standards.
3. Orders and confirmation
When you place an order, you agree to provide accurate delivery and contact information.
After completing checkout, you will receive an order confirmation email.
If we are unable to fulfil your order because of a product availability issue, technical error or another genuine problem, we will contact you and arrange an appropriate refund or other remedy.
We will not change the agreed price of a confirmed order without your consent.
4. Prices and payments
All product prices are displayed on our website in the currency shown at checkout.
Applicable taxes and shipping charges will be displayed before you confirm payment.
Payments are processed securely through the payment services offered at checkout, including Shopify Payments where available.
MLUE Stories™ does not directly store your complete payment card details.
We reserve the right to update product prices and promotions for future orders.
5. Printing and fulfilment
All of our products are printed on demand through our professional printing and fulfilment partner, Bookvault.
This means your item may be printed specifically after you place an order rather than being held in stock.
Printing generally takes approximately 3–5 working days, although processing times may vary.
Printing on demand does not automatically remove your legal right to cancel an order.
6. Shipping and delivery
MLUE Stories™ currently intends to serve customers in:
- United Kingdom
- United States
- Canada
- Australia
Available delivery destinations are confirmed at checkout.
Estimated delivery times, delivery charges and other relevant information are provided in our Shipping Policy and at checkout.
Delivery estimates are not guaranteed arrival dates. We will contact you if we become aware of a significant delay.
We remain responsible for fulfilling our delivery obligations under applicable consumer law.
Customers should ensure that the delivery address provided at checkout is correct.
For international orders, customs duties, import taxes or other charges may apply. Relevant charges and responsibilities will be explained where required before purchase.
7. Returns, cancellations and refunds
We want you to be satisfied with your order.
Please review our separate Return & Refund Policy for full details about cancellations, return instructions, damaged items, refunds and exchanges.
UK customers generally have a statutory right to cancel eligible online purchases within 14 days after receiving their goods.
Standard printed-to-order products are not automatically excluded from this right.
If an item arrives faulty, damaged, incorrect or not as described, you may have additional rights under applicable consumer protection laws.
For assistance, contact:
mluestoriesofficial@gmail.com
Nothing in these Terms of Service limits your statutory cancellation rights or rights concerning faulty goods.
8. Product availability
Product availability may change.
We reserve the right to discontinue products or introduce new collections.
If a product becomes unavailable after an order is placed, we will contact the customer and arrange a suitable resolution in accordance with applicable law.
9. Website content and intellectual property
The MLUE Stories™ name, original branding, illustrations, designs, written content and other original creative materials are protected by applicable intellectual property laws.
Our website content must not be copied, reproduced, redistributed or commercially exploited without permission, except where permitted by law.
Purchasing a product does not transfer ownership of any intellectual property rights in its design or content.
10. Acceptable website use
Customers agree not to use our website for unlawful or fraudulent purposes.
Users must not attempt to interfere with website security, misuse customer information or engage in activities that damage the website or its functionality.
We may take reasonable measures to protect our website, customers and business from fraudulent activity.
11. Personal information and privacy
We respect your privacy.
Customer information is processed to manage orders, payments, fulfilment, deliveries and customer support, and for other purposes described in our Privacy Policy.
Our online store uses Shopify and may share the information necessary to fulfil orders with relevant service providers, including our printing and delivery partners.
For more information, please read our Privacy Policy.
12. External services
Our website may use third-party services for payment processing, printing, shipping and website functionality.
These services may have their own privacy policies and operational terms.
We remain responsible for our obligations to customers under applicable consumer law, including where we use third-party fulfilment providers.
13. Liability and customer rights
We take reasonable care to ensure that our products and services meet the standards required by law.
Nothing in these Terms of Service excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these terms removes or reduces your statutory consumer rights.
14. Changes to these terms
We may update these Terms of Service when necessary to reflect changes to our business, website or applicable laws.
The updated version will be published on our website with a revised date.
Changes will not retrospectively remove rights under contracts already concluded.
15. Governing law
These Terms of Service are governed by the laws of England and Wales, subject to mandatory consumer protections that may apply in your country of residence.
Nothing in these terms prevents customers from exercising legal rights or accessing courts where applicable law entitles them to do so.
16. Customer support
We are committed to providing a friendly and helpful shopping experience.
If you have any questions about our products, your order or these Terms of Service, please contact us:
MLUE Stories™
Email: mluestoriesofficial@gmail.com
Business correspondence details are provided on our Contact Information page.
Thank you for supporting MLUE Stories™.
Every order means a great deal to our small business, and we're grateful to be part of your everyday moments, plans and creativity.