Shipping policy
Shipping Policy
MLUE Stories™
Last updated: 10 November 2026
Thank you for shopping with MLUE Stories™.
Our notebooks, planners and colouring books are thoughtfully designed and professionally printed. We want every order to arrive safely and make your shopping experience as smooth as possible.
Our current printed products are produced, packed and dispatched by our trusted printing partner, Bookvault.
1. Order Processing
Our notebooks, planners and colouring books are printed individually after an order has been placed.
Production and processing generally take approximately 3–5 working days for UK orders.
Some products, particularly hardback books or orders produced through international printing partners, may require approximately 5–7 working days or longer.
Processing times may increase during busy periods, public holidays or periods of high demand.
Please note that production time is separate from shipping time.
2. Delivery Destinations
MLUE Stories™ currently offers delivery of eligible products to the following countries:
- United Kingdom
- United States
- Canada
- Australia
All our current printed products are fulfilled through our printing partner, Bookvault.
Depending on the product, its specifications and the destination, orders may be printed locally or shipped internationally from another printing facility.
Available shipping methods, charges and estimated delivery times are displayed at checkout.
Delivery availability may vary depending on the product and destination.
3. United Kingdom Delivery
For UK customers, please allow approximately 7–14 working days from placing your order to receiving your products.
This estimate includes printing, processing and delivery.
Some orders may arrive sooner, while others may take longer due to production requirements, courier delays or busy periods.
Available shipping services and charges are displayed at checkout.
4. International Delivery
We offer international delivery to the United States, Canada and Australia for eligible products.
As our printed products are produced individually after an order is placed, please allow additional time for production before dispatch.
Production times vary depending on the product, printing location and binding type.
Hardback products printed internationally generally require approximately 5–7 working days for production, although this may take longer during busy periods.
United States
Shipping times depend on the selected delivery service, the destination and the printing location.
Available options, shipping charges and estimated delivery times are displayed at checkout.
Canada
Some Canadian shipping services may take considerably longer.
Certain shipping options currently display approximately 26–30 working days for delivery after dispatch.
Please allow additional time for printing and processing.
Australia
Several shipping services may be available, including tracked and untracked options.
Estimated shipping periods and charges are displayed at checkout.
Important Delivery Information
Shipping estimates shown at checkout generally refer to delivery after dispatch and do not include printing and processing time.
The total period from placing an order to receiving it may therefore be longer than the shipping estimate alone.
Delivery times are estimates and may be affected by production requirements, courier delays, customs procedures, public holidays or other unforeseen circumstances.
Any applicable statutory consumer rights remain unaffected.
5. Shipping Costs
Shipping costs are calculated according to:
- Delivery destination
- Products ordered
- Parcel weight and size
- Available delivery services
The applicable shipping charge will be displayed at checkout before you complete your purchase.
Shipping charges may vary between countries, products and delivery methods.
6. Customs, Import Duties and Taxes
International orders may be subject to customs duties, import taxes or additional handling charges when products are shipped across international borders.
Whether these charges apply depends on the destination country, where the order is dispatched from and applicable customs regulations.
Where applicable taxes or import duties are calculated and collected at checkout, they will form part of the amount payable when placing your order.
Where applicable import charges have not been collected or prepaid, customers may be required to pay these charges directly to customs authorities or the delivery provider.
If you are asked to pay import charges that you believe were already included in your order total, please contact us so we can investigate.
We recommend reviewing your order total and any applicable taxes or duties displayed at checkout before completing your purchase.
7. Order Tracking
Where tracked shipping is available and selected, tracking information will be provided once your order has been dispatched and the tracking details become available.
We aim to send customers a shipping confirmation when dispatch is confirmed.
Some economy shipping services may be untracked.
Tracking updates can occasionally be delayed, especially for international shipments.
8. Delivery Delays and Missing Orders
We aim to deliver orders within the estimated delivery period provided.
Occasionally, delays may occur due to printing requirements, high demand, courier services, customs procedures, public holidays or circumstances beyond our control.
If your order is significantly delayed, has not arrived within the agreed delivery period, or appears to be lost, please contact us.
We will investigate the issue with our printing and delivery partners and work towards an appropriate resolution.
As the seller, we remain responsible for the delivery of your order in accordance with applicable consumer law.
Your statutory consumer rights remain unaffected.
9. Incorrect Delivery Address
Please ensure your delivery details are accurate before completing your purchase.
If you notice an error in your delivery address, contact us as soon as possible.
Once printing or dispatch has started, address changes may not be possible.
We will do our best to assist with any corrections where possible.
Nothing in this section limits your statutory consumer rights.
10. Contact Us
If you have any questions about shipping, delivery or an existing order, please contact:
MLUE Stories™
Email: mluestoriesofficial@gmail.com
Please include your order number when contacting us about an existing order.
For returns, please contact us before sending any products back so we can provide the appropriate return instructions and address.
Our business correspondence details are available in our Legal Notice.
Thank you for supporting our small business. Every order means so much to us, and we truly appreciate your support.
MLUE Stories™